Requests for copies of all in health insurance

My wife is the mandible (lower jaw) some years ago surgery. Unfortunately, his jaw was badly scarred, the deformation of the jaw line on the left side of the face. The only amendment Do-Over. I asked for preliminary approval of the obvious damage to the base (I include photos) and written permission.

The bill has been fixed in advance for $ 9500.00 for the surgeon, anesthesiologist hundreds, hundreds of people for someone, and about a mile to a surgical facility, to pay a total of approximately 11,000.00 $, I am .. 10%. In 1982.

It is surgery and about six weeks later, the insurance and my Rep. Bos was in my closet. Have "Chuck," said my boss, we completed the problem ... Insurance will not pay for the surgery, Laura. They say it is cosmetic.

"The company will pay?"

"I'm not afraid.

"Then," we "do not seem to have a problem, but" I, of course, is not it? "

"I think so," he said sadly.

"I worry about this, I said. "You go back to work."

"Thank you, Chuck." He returned to the front.

I welcomed the insurance representative on a chair and picked it up. "Give me a minute," I said. "I have to admit something." He nodded. When the secretary answered, I asked him to return to his office. Then I waited, I had on a brown envelope.

Registrar, when I finished the envelope. I gave him an envelope, a folder with papers in it. "Please, copy the contents of the folder to me at once and put the originals in this envelope. He should go today to send to Barbara at the corner of the field when you're finished, copy, and bring me a copy if you like. " She went to that folder.

I started to defend my record company representative. They approved the operation. The money was spent. The damage caused by the first operation was serious (he has seen pictures it, and he agreed with me. But it was not his decision.) And she needed to get this fix. This was not a beauty lift. I continue, but after ten minutes secretary is back and he retired. I have a file in a drawer. I talked a little, when I moved files from the box.

He pointed out (in the third or fourth time) in the sentence in the contract of the company (not) in each document so that the agent never told that the permits were in the opposite direction.